Getting Help

September 19, 2017
Non-emergency situations

If you don’t have an emergency, then the best way to get help is via email. Please provide a detailed description of the problem, including what you were doing, what computer you were using (your own, a CWS computer, one of the servers, etc), what you expected to happen, and what happened. Contact information is at the bottom of this page.


e·mer·gen·cy noun 1. a serious, unexpected, and often dangerous situation requiring immediate action.

Setting up your Kerberos Account to log into CWS Servers

September 19, 2017
In some cases, you’ll need to enable a service on your campus account so that you can log into computers directly with that account. We use this functionality at CWS. The following steps will enable this service.

Requirements for Administrative (admin) Privileges

September 19, 2017
Individuals with administrative privileges to their computers must follow these guidelines. Failure to follow the guidelines may result in your administrative account being disabled.