Getting Help

Help Button

Your best bet for help is to stop by the GIS Cave (1203 CWS) to see if any IT staff are in to help you.

We keep a calendar on our IT website so the most up to date availability can be viewed here. We also have a print-out of our schedule taped to the door as well. 

If no IT staff are available, then you can send us an email (see following sections).

Non-emergency situations

If you don’t have an emergency, then the best way to get help is via email. Please provide a detailed description of the problem, including what you were doing, what computer you were using (your own, a CWS computer, one of the servers, etc), what you expected to happen, and what happened. Contact information is at the bottom of this page.


e·mer·gen·cy noun 1. a serious, unexpected, and often dangerous situation requiring immediate action.

Please carefully consider whether you have an emergency – and help us all avoid them by planning in advance where possible. If you have an emergency – you’ve lost important work or you are unable to do your work, you have an urgent deadline and an unexpected need, etc – contact us immediately. You can reach us by phone and email generally, but in an emergency, phone is best.

Contact Information

When sending emails, please contact CWS IT Staff first – the first person available will help you.

Email: “cws-it” with a “” ending.

Phone: 530-754-9362

Emergency Phone: 650-336-8476

Web Support

Web Support

Dave Waetjen is the CWS Webmaster. Dave and the rest of the web team can be reached at “cws-web” with a “” ending.